You have 30 calendar days from the date of purchase to return an item for a refund. To be eligible for a return, the item must be in the same condition as when you received it. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
Please note that the cost of shipping for the original order is non-refundable. You will be responsible for covering the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the returned item is delivered to us successfully. We cannot guarantee that we will receive your returned item if it gets lost during transit.
Once we receive your returned item and verify that it meets the return criteria, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow [insert time frame] for the refund to be processed and reflected in your account.
If you receive a damaged item, please contact us upon receipt. We will require photographic evidence of the damaged or defective item. Once the damage is verified, we will either replace the item or issue a refund, including the shipping costs.